Privacy Policy
At Nirvana Academy, we respect your privacy and are committed to handling your personal information responsibly across our website, app, courses, workshops, and support services.
Nirvana Academy ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you use our website, Nirvana app, courses, workshops, live sessions, recordings, forms, WhatsApp communications, and support services.
What personal data we collect
A) Information you provide
Depending on how you interact with us, we may collect:
- Identity and contact details: name, email, phone number, city, country
- Course/workshop details: purchases/enrolments, access status, participation (where applicable)
- Communications: messages you send via WhatsApp, forms, email, or other channels
- User submissions and participation media: assignments, recitations, voice recordings, chanting videos, photographs, screenshots, testimonials, and feedback you share for course delivery, review, assessment, community participation, or support
B) Payments and billing
Payments are processed by third-party payment service providers. We typically receive transaction status and basic order details (such as order ID, amount, name, and contact details), but we do not store full card or bank credentials on our servers.
C) Information collected automatically (website/app)
When you visit our website or use our services, we may collect:
- Device and browser details, IP address, and approximate location (city/region)
- Pages viewed, clicks, referring URLs, and session/activity logs
- Cookie identifiers and analytics events for performance measurement and improvement
D) Children and course participation media
For Bāla Saṁskāra and other child-focused programs, we may collect the child’s name, age, voice recording, chanting video, and relevant participation details. Registration and consent must be provided by a parent or legal guardian. Similar voice, video, photographic, or participation materials may also be collected from adult learners where needed for course delivery, feedback, assessment, community sessions, or support.
Health and wellness information (special note)
Some of our Ayurveda and wellness programs may invite you to voluntarily share information such as body type, diet, menstrual health, or men’s health. We use this information only to deliver the program you opted into, respond to your request, or provide relevant educational support. Nirvana Academy does not use this information for medical diagnosis or treatment. Please avoid sharing sensitive personal or health information in public comments, groups, or community discussions.
Why we use your data
We use personal data to:
- Provide access to workshops/courses, recordings, and learning materials
- Communicate important updates (session links, reminders, access support)
- Process payments, send confirmations/receipts, and maintain transaction records
- Respond to queries and provide customer support
- Improve our content, platform, and user experience through analytics
- Send updates about new workshops/offers where permitted (with opt-out options)
- Prevent fraud/abuse and keep our systems secure
- Comply with applicable legal and regulatory requirements
Consent and your choices
Where required, we collect and use personal data based on your consent. You can withdraw consent for optional communications (such as marketing) at any time by using the unsubscribe option (where available) or by contacting us.
With separate and specific consent, Nirvana Academy may use selected course or workshop clips, photographs, voice recordings, chanting videos, testimonials, or screenshots featuring adult learners on our official website and social-media channels. For a child participant, separate consent from a parent or legal guardian is required. Choosing not to provide promotional consent will not affect access to the course or workshop.
Who we share data with (service providers)
We do not sell your personal data. We may share data with trusted service providers only as needed to operate our services, such as:
Payment processing:
- Razorpay
- Juspay
- Cashfree Payments
WhatsApp communications and automations:
- AiSensy
- Pabbly
Website analytics:
- Google Analytics
Course hosting and delivery:
- TagMango
Live sessions:
- Zoom
We may also share information if required by law, to respond to lawful requests, or to protect rights, safety, and security.
Cookies and tracking technologies
We use cookies and similar technologies to keep the website functioning, remember preferences, understand usage, improve performance, and measure marketing effectiveness (where enabled). You can manage cookies through your browser settings. Blocking cookies may affect some site features.
Data retention
We retain personal data only for as long as reasonably necessary to provide courses and services, maintain account and transaction records, provide support, meet accounting or legal obligations, prevent fraud, and resolve disputes. When information is no longer required, we take reasonable steps to delete or anonymize it unless continued retention is legally required.
Security
We use reasonable administrative, technical, and organizational safeguards, including restricted access where appropriate, to protect personal data. However, no online system can be guaranteed completely secure or risk-free. Please use strong passwords and do not share OTPs or login details with anyone.
Your rights and requests
Depending on applicable law, you may request access to, correction of, updating of, or deletion of your personal data; withdraw consent for optional processing; or raise a privacy-related grievance. To submit a request, contact support@nirvana.academy using the email address or mobile number associated with your account.
International data transfers
Some service providers may process or store data outside your country. We take reasonable steps to ensure appropriate protection consistent with this policy and applicable law.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices, service providers, or legal requirements. The “Last updated” date at the top reflects the latest version.
Contact
For privacy questions or requests, contact: